Government & Nonprofit

Markets Served

Federal Government



How We Help

Client Business Needs
Performance Improvement & Productivity Operational Excellence Modernization Growth & Scaling
Our Capabilities
Market Analysis & Structural Attractiveness Benchmarking & Best Practices Voice of Market

Our Government & Nonprofit Practice combines our teams’ decades of experience supporting government, association, and nonprofit clients and Kaiser’s proven tools and practices that have served our commercial clients for over 40 years. We believe that our clients deserve the same level of rigor and analysis that our commercial clients demand of us. Combined with our understanding of and experience with mission-driven organizations we help our clients make better, more informed decisions.

Kaiser Associates has helped hundreds of government and private sector clients make informed strategic and operational decisions and navigate change with greater confidence by incorporating external insight and analysis using our fact-based research methodology.

Government Clients

Kaiser Associates can be accessed through several IDIQs and agency-specific contract vehicles both as prime and subcontractor.

Prime Contractor

GSA Consolidated Schedule (MAS) (GS-10F-0159W)

Primary NAICS: 541611

DUNS: 115495434


We have direct access to the following agencies through subcontracting agreements:

  • GSA
  • Veterans Benefits Administration


We have a long and successful history of working with partners as a subcontractor. We offer partners competitive differentiation through our ability to quickly deliver fact-based “outside-in” perspectives from across the government and the private sectors.

Kaiser partners with DiverseUSA to unlock the power of DEIA strategies and transform plans into measurable results.



Nonprofit and Association Clients

We support nonprofit and Association clients who seek support for evaluating growth opportunities and expanding their membership base.



Our partnerships with government consulting firms evolve in two ways:

  1. Long-term partnerships: We have partnerships with multiple government consultants that use traditional teaming arrangements to support common clients. We provide access to the full range of our services ranging from strategy to operations.
  2. “Surgical” support: Some partners come to us after they win a contract in search of our differentiated research capabilities. With small, self-contained teams, we conduct market and best practice research to help our partners address targeted challenges (e.g. best practices to eliminate claims processing backlogs). Typically these engagements last 8 to 16 weeks.

Government & Nonprofit Case Studies


Modernized Nonprofit’s Programs to Meet Evolving Market Demands in Response to COVID-19

Government and Nonprofit North America

Facilitated decision-making to support client’s short-term response to COVID-19 disruptions while creating a longer-term decision model to structure business operations and strategic direction through evolving market demands.

Growth & Scaling

Market Drivers Reveal Hidden Opportunity to Productize a Health Analytics Solution

Government and Nonprofit North America

Confirmed new market entrant had a right to win by assessing the competitive landscape and target customer needs to evaluate client investment and go-to-market strategies for new health analytics product.

Organizational & Program Effectiveness

Divisional Redesign Optimizes Organizational Effectiveness

Government and Nonprofit North America

Analyzed primary mission support functions along people, process, and technology framework through detailed benchmarking and voice of customer analysis, identifying priority actions and specific recommendations to improve service quality.

Operational Excellence

Contact Center Becomes Paragon of Operational Excellence

Government and Nonprofit North America

Built foundation for contact center consolidation strategy by designing performance measurement framework to align best-in-class operational and customer-facing KPIs, allowing the client to successfully consolidate twenty-nine contact centers into one.

Government & Nonprofit Insights

Government & Nonprofit Leaders

Will Lancaster Principal
Government & Nonprofit

Get in Touch

Connect with our Government and Nonprofit Practice

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