Benchmarking & Best Practices

Kaiser is a pioneer and world leader in Benchmarking. We were the first consulting firm to institutionalize benchmarking and have since conducted 4,000+ customized engagements.

Kaiser established our Benchmarking capability in 1983 and published our first Benchmarking book in 1985, “Beating the Competition: A Practical Guide to Benchmarking”. Honed over 40+ years, our experience and continuous improvement make us uniquely qualified to help clients use Benchmarking to deliver improved business results.

When We Can Help



What We Deliver & How We Do It

Customized Benchmarking analyses that focus on the “right” processes, metrics, and companies for the client’s unique situation. Kaiser’s 7-step process provides structure and analytical rigor to both internal and external Benchmarking projects.



Our benchmarking methodology yields:

  • Insights into “Keys to Success”: Understand underlying enablers and drivers behind best practice performance
  • Proven Solutions: Learn from others and avoid “re-inventing the wheel”

Which enable:

  • Better Decision-Making: Prioritize decisions based on data and best-of-breed practices to leapfrog competitors


Why Kaiser

Depth and breadth of experience

  • Our experience base is acknowledged to be the most extensive in the field, covering every major industry, function, and process
  • Deep, experiential knowledge of critical success factors, pitfalls to avoid, and how to maximize the impact of BenchmarkingB2B Specialists with 360⁰ Coverage Across the Ecosystem

Selecting the “right” companies

  • We choose the most relevant companies for our clients’ situations to ensure highly applicable learnings and, therefore, highly actionable results
  • We never settle for lesser examples based on access or availability

Hard-to-obtain data through proven research methodology

  • The unique combination of qualitative to explore and probe and quantitative to test and measure
  • We uncover facts and insights by effectively sifting through vast sources of raw data

“Apples-to-apples” performance comparisons

  • Investigation and findings map to client metrics and definitions
  • Our points of comparison are customized to ensure client resonance

Actionable insights

  • Detailed “how” and “why” insights, enabling execution against identified performance gaps

Get In Touch

Kaiser benchmarking informs and inspires client strategy choices and investment decisions by providing detailed examples and proof points.

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